Shipping Policy

A. Domestic Shipping Services

Shipping Method Applied to Items Such As Shipping Fee
Standard Shipping Phone Cases $6.85

B. International Shipping Services

Shipping Method Applied to Items Such As Shipping Fee
International Standard Shipping Phone Cases $8.89


C. Processing & Shipping Time

Processing Time:

Orders are generally processed within 1 to 3 business days. Please note that processing may take longer during holidays or peak periods. We appreciate your patience during these times.

Shipping Time:

  • Standard Domestic Shipping: Estimated delivery time is 5 to 10 business days.

  • International Standard Shipping: Estimated delivery time is 10 to 30 business days.

    Please be aware that delivery times may vary due to customs procedures and national holidays.

Note:

Estimated Delivery Date = Processing Time + Shipping Time.

Order Tracking:

Once your order has been shipped, a tracking number will be sent to your email within 1 to 5 business days.

D. Cancellation Policy

Order Cancellation Policy

  • Shop App Purchases
    Orders placed through the Shop App are final and cannot be canceled once submitted. Please ensure all details are correct before placing your order.
  • Direct Store Purchases
    If you ordered directly from our online store, you may cancel within 3 hours of purchase. After this timeframe, your order will already be in processing for shipment and cannot be stopped.

To request a cancellation within the allowed time, contact us at support@nezcase.com.