We're here to support you and ensure you have the best experience with NezCase. You can reach us through any of the following channels:

• Live Chat: For quick assistance, use the live chat feature available directly on our website.
• Social Media: Connect with us on Facebook and Instagram for updates announcements, and support.
• Email: Have a question or issue? Email us at support@nezcase.com and we’ll respond as soon as possible.
• Contact Form: Simply fill out our Contact Form and our team will get back to you promptly.
  

We’re here to help and ensure you have the best experience with NezCase!!!

Processing time: 1–3 business days – may take longer during holidays, so please be patient.

Shipping time:

• Standard Shipping: 5–10 business days – may take longer during holidays, so please be patient.
• International Standard Shipping: 10–30 business days – may take longer during holidays, so please be patient.

Estimated arrival date = Processing Time + Shipping Time

You will receive a tracking code via email within 1–5 business days after your order has been dispatched.

Email us within 30 days of delivery with your order info and photo/video of the issue.

No, returns are not required for faulty or incorrect items.

Only defects, poor print quality, or items that differ from the listing.

Within 3 business days after approval, refunded to your original payment method.

No, only the product price is refundable.

Check with your bank or card provider; if still missing, email us.

Yes, within 3 hours of purchase by emailing support@nezcase.com

No, orders with tracking or already shipped cannot be canceled or refunded.