Refund Policy

If you encounter any problems with your item, please reach out to us via email. You must submit your request within 30 days from the date of delivery.

When submitting your request, please provide:

  • Your order number and the email address used during checkout.

  • Photos or videos showing the defective product, poor-quality print, or significant differences from the product description on our website.

  • Important: For claims related to missing or incorrect items, you must also provide a clear unboxing video recorded from the moment the sealed package is opened until all contents are fully displayed. Without this video, we cannot accept claims for missing or incorrect items.

Once we have reviewed your case, we will either replace the product based on your request or issue a refund, without asking you to return the faulty item.

Since our products are custom-printed and made-to-order, they are only eligible for refunds in cases where there is a defect, low print quality, or the product significantly differs from the listing on our website. The information you provide will help us assess your case and improve our processes.

If you request a refund instead of a replacement, we will process your refund, and the credit will be automatically applied to your credit card or original payment method within 3 business days.

Please note: Shipping fees and tax are non-refundable. Refunds only apply to the product price.

Late or Missing Refunds

If you haven’t received your refund yet, we recommend taking the following steps:

  1. Recheck your bank account.
  2. Contact your credit card provider, as it may take additional time before the refund is officially posted.
  3. Reach out to your bank, since there is often a processing delay before refunds appear.

If you’ve completed all these steps and still haven’t received your refund, please contact us at support@nezcase.com.

Cancellation/Refund Policy

  • Shop App Purchases
    Orders placed through the Shop App are final and cannot be canceled once submitted. Please ensure all details are correct before placing your order.
  • Direct Store Purchases
    If you ordered directly from our online store, you may cancel within 3 hours of purchase. After this timeframe, your order will already be in processing for shipment and cannot be stopped.

To request a cancellation within the allowed time, contact us at support@nezcase.com.

Please also note: Orders with a tracking number cannot be cancelled, and refunds will not be issued once the item has been shipped. Kindly review your purchase carefully before placing your order.

To request a cancellation, please email us at support@nezcase.com.