Cancellation Policy

Order Cancellation Policy

• Shop App Purchases
  Orders placed through the Shop App are final and cannot be canceled once submitted. Please ensure all details are correct before placing your order.
• Direct Store Purchases
  If you ordered directly from our online store, you may cancel within 3 hours of purchase. After this timeframe, your order will already be in processing for shipment and cannot be stopped.

To request a cancellation within the allowed time, contact us at support@nezcase.com.