About Us

Our thoughtfully curated collection features a wide range of styles, from sleek and minimalist to bold and expressive, so there's a perfect fit for every personality. We’re committed to delivering quality, affordability, and a customer experience you can count on. Whether you're after reliable everyday protection or a standout statement piece, NezCase is here to help you find your ideal match.

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FAQs

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How to contact us?

We're here to support you and ensure you have the best experience with NezCase. You can reach us through any of the following channels:

  • Live Chat: For quick assistance, use the live chat feature available directly on our website.
  • Social Media: Connect with us on Facebook and Instagram for updates announcements, and support.
  • Email: Have a question or issue? Email us at support@nezcase.com and we’ll respond as soon as possible.
  • Contact Form: Simply fill out our Contact Form and our team will get back to you promptly.

We’re here to help and ensure you have the best experience with NezCase!!!

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How about the Processing time & Shipping time?

Processing time: 1–3 business days – may take longer during holidays, so please be patient.

Shipping time:

  • Standard Shipping: 5–10 business days – may take longer during holidays, so please be patient.
  • International Standard Shipping: 10–30 business days – may take longer during holidays, so please be patient.

Estimated arrival date = Processing Time + Shipping Time

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Can I receive a tracking number for my order?

You will receive a tracking code via email within 1–5 business days after your order has been dispatched.

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What is your Cancellation Policy?

Order Cancellation Policy

  • Shop App Purchases
    Orders placed through the Shop App are final and cannot be canceled once submitted. Please ensure all details are correct before placing your order.
  • Direct Store Purchases
    If you ordered directly from our online store, you may cancel within 3 hours of purchase. After this timeframe, your order will already be in processing for shipment and cannot be stopped.

To request a cancellation within the allowed time, contact us at support@nezcase.com.

  • ★★★★★

    Fantastic Service

    Fast delivery, neat packaging. The case looks exactly like the pictures love it!

    Henry P.

  • ★★★★★

    Totally Worth It

    Tried many cases before, but this one stands out. Fits perfectly and protects well.

    Alex T.

  • ★★★★★

    Better Than Expected

    Super sturdy and looks amazing! My phone feels safe and stylish. Fits perfectly and protects well.

    Emily N.